Return Policy

  • Call us prior to returning at  978-568-8000 or you may email customer service at
  • A copy of the invoice will need to be included with the return.
  • A RGA (Return Goods Authorization) is required for all returned items.
  • There is a 20% restocking fee charged against all returned parts.
  • Parts must be un-opened, and in the original packaging.
  • No returns on used parts.
  • No returns on installed or tried parts.
  • Electrical parts are not returnable.
  • We do reserve the right to refuse and return any parts we find have been installed, are used or do not meet the above criteria.
  • All returns must be processed with 5 days of receipt.
  • Return shipping is paid for by the purchaser.

Cancellation Policy

  • An order or a portion of an order may be cancelled up until the time it is shipped and no longer in our possession.
  • If the cancelled part was special ordered from the manufacturer a return fee of 15% may apply.